Refund policy
Refund & Returns Policy
REFUND POLICY:
Love it or you don't owe us a dime!
Nothing makes us happier than hearing how much our customers love our coffee. We're confident you'll also agree we have the best freshly roasted specialty grade coffee beans. Try a bag of Lone Wolf Coffee for 30 days, and if you don't love it (we can’t see why you won’t), we'll give you your money back. No questions asked (T&Cs apply).
QUESTIONS:
If you have any questions concerning our shipping policy, please contact us at:
RETURNS POLICY:
Damaged Goods Upon Arrival
If there is an issue such as a damaged delivery, please contact us immediately for the next steps to rectify the situation. Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Incorrect Product Received
All perishable items are non-returnable. Please make sure that you confirm your order details prior to checkout. If the error was made on our end (ex: we send you the wrong product) we will send you the correct product and you get to keep the incorrect product that was sent.
Non-Delivery for USA Address Destinations
If the item was never delivered to a USA address we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.
We reserve the right to select alternative carriers for shipments. Shipping charges are invoiced according to costs related to UPS, FedEx or USPS. All liability for loss passes to the customer once it leaves our warehouse; however, we will honor replacement goods for damaged shipments after the damaged item(s) have been returned to us.
Claims of non-delivery to USA addresses will be honored if no proof of delivery is offered by UPS or USPS, otherwise, the merchandise shall be deemed delivered. International shipments are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order.
QUESTIONS:
If you have any questions concerning our shipping policy, please contact us at: